How does your service marketplace work?
It's super simple:
Browse services and pick what you need.
Tell us your requirements and choose a convenient day and time.
Get an instant quote and accept the price.
Once the service providers accept the job, choose the best one for you, based on reviews or your gut feeling.
Pay securely and leave the rest to us!
Just a few clicks, and you'll have a trusted provider taking care of your needs.
What types of services can I find on your platform?
Currently, we offer cleaning, pet and house sitting, and babysitting services in Auckland. But stay tuned, as we're always adding more to the mix!
Are the service providers vetted and insured?
Absolutely! All our service providers undergo thorough vetting and background checks to ensure they're top-notch. Plus, Omneed is fully insured for your peace of mind.
What safety measures are in place for both customers and service providers?
Safety is our priority! We've implemented strict safety protocols for both customers and service providers. This includes background checks for providers, secure payment processing, and clear communication channels for any concerns.
How are service prices determined?
Our service prices are determined based on various factors such as the type of service, duration, and any additional requirements.
What payment methods do you accept?
We offer flexible payment options to suit your preferences! You can pay for our services using a variety of methods including credit/debit cards, Afterpay, and Omneed credit. Choose the option that works best for you and enjoy hassle-free transactions!
What is the cancellation policy?
We understand plans can change, so you can cancel your booking up to 24 hours before the job starts. We offer two cancellation options: requesting a credit into your Omneed account, free of charge, or requesting a refund to your original payment method. Please note that for refunds to your original payment method, a 7% cancellation fee will be deducted to cover the fees that our third-party payment gateway takes when receiving payments.
How can I contact customer support if I have an issue or question?
Getting in touch with our customer support team is easy! You can reach us by phone at 0274821412 between 7:30 am and 9 pm. Alternatively, you can fill out the contact form on our website or email us at support@omneed.nz. We're here to help with any questions or concerns you may have!
Are there any hidden fees or additional charges?
No hidden fees here! We believe in transparency. The price you see when booking is the price you pay—no surprises.
Do I need to provide any equipment or supplies for the service?
Customers are responsible for providing all the necessary equipment and supplies for the service.
Can I request a specific service provider?
While we're in our pilot period, specific service provider requests aren't available. But don't worry! Once the pilot period is completed, you'll have the option to request your preferred provider.
What happens if I am not satisfied with the service?
Your satisfaction is our priority! If you're not happy with the service, simply voice your concerns within the first hour, and the service provider will leave without pay. After the first hour, feel free to discuss any issues directly with the provider to find a solution. If they're unable to resolve the problem, reach out to our customer care team or complete the dispute form on our website. We're here to make things right for you!
Are there discounts or promotions available?
During our pilot period, we're focused on providing top-notch service. While discounts and promotions aren't available just yet, we'll be rolling out special offers for our loyal customers and those who provide constructive feedback once the pilot period concludes.
How far in advance should I book a service?
Booking in advance is always a good idea! You can schedule a service anytime you like. Plus, booking ahead increases the chances of finding more available providers to accept the job. So go ahead and secure your spot whenever it suits you best!
Is there a minimum or maximum booking duration for services?
For our existing services, there's a minimum booking duration of 3 hours. This minimum can be raised depending on the details of the job (for example certain options will result in a minimum of 4 or 5 hours). As for maximum durations and any potential changes for future services, you'll be able to review those details before booking your specific service.
What if I need to reschedule?
Rescheduling can be achieved up to 24 hours before the job starts by lodging a request on the job page. If no service provider is assigned yet, the changes are immediate. If a service provider is already assigned, they will review the changes and either accept or decline. If they accept, the changes will be effective as soon as the job is fully paid (if there is any extra payment required). If they decline, the job will continue as planned unless you cancel it.
Do you offer services in my area?
During our pilot period, we're excited to offer services throughout Auckland. As we grow, we'll gradually expand to cover other cities as well.
Can I leave special instructions for the service provider?
We welcome special instructions to ensure your service is tailored to your needs. You can leave any specific requests or preferences for the service provider when booking, and they'll be sure to accommodate them as best as possible.
What measures are in place to ensure the safety of my personal information and payment data?
We use industry-leading security measures to safeguard your personal information and payment data. All sensitive information is encrypted and protected. Additionally, we utilise Stripe for payment processing, a trusted and secure platform, to ensure your transactions are safe and secure.
How can I provide feedback or leave a review for the service?
After your service, you'll receive a notification to rate your experience and specifically the service provider. Additionally, we always welcome reviews and feedback. You can share your thoughts by completing the contact form on our website or reaching out to us via email. Your input is invaluable to us!
What is Omneed credit?
Omneed credit is the monetary value you receive in your Omneed account when you cancel a job booking. It's essentially a credit balance in NZD that you can use towards future bookings on our platform. Opting for Omneed credit is often a better option than requesting a refund because if you choose the latter, a transaction fee of 7% of the total job cost will be deducted from your refund. So, with Omneed credit, you can avoid losing out on a portion of your money and instead have it readily available for your next service booking.